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Answers to Frequently Asked Questions about Ranges

Like most other home appliances, ranges seem simple when they are operating as intended. Over time you are likely to have various questions about doors, scratches and fuses. At M G Appliance Services in Ottawa we want to be the company you rely upon for dependable answers for all your household appliance questions. Please read our range FAQs for answers to frequently asked questions concerning ranges. Contact us if you would like to schedule a service appointment.

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Bowls or rings - discolouring

Pots being used on an element should match the element size. When too large they can redirect heat to the element ring or bowl, causing them to discolour. They can also transfer heat to the top of the range causing it to overheat.

Bowls - using aluminum foil to keep clean

Element bowls should not be wrapped with aluminum foil to keep them clean. It is very thin and can flake off and enter the electrical contacts on the element. This can produce a fire or shock hazard.

To keep the bowls protected from cooking debris use the pre-made bowl inserts. They are made of much thicker aluminum and won't flake off and are usually available in the hardware section of your grocery store.

Bowl - cleaning

Element bowls (metal not porcelain) can be kept clean by placing them in the dishwasher. Remove from range and place into the dishwasher with regular load of dishes. Do this regularly to maintain their appearance. Any large spills or debris should be removed before using this method. Porcelain bowls (dark in colour with a pebbled appearance) should be washed by hand using a light detergent and a soft scrub brush.

Broiling in oven

When broiling the oven door should be open slightly by using the broil stop position on the oven door. Proper broiling requires a great amount of air. Using the broil stop will cut down on splatter.

To use broil stop pull oven door open about six inches. As you approach the broil stop position the oven door tension will increase slightly. At the broil stop position the door will stay open by itself.

Broiling - What temperature setting do I use?

Broiling in an oven is a manual process. It is done by sight and experience, not by temperature. The temperature indications shown on the thermostat dial are for baking and have no relevance to the broil temperature.

Elements - uneven heating from surface elements

Check bottom of pots. Old pots often become rounded and no longer transfer the heat properly. Also check if bottom surface of pot is pitted or blackened. This too can cause uneven heating. These symptoms are also possible if the element or switch are erratic in their operation.

Elements - smoking

Avoid debris buildup on the elements or inside the element bowls. If excessive it can cause smoking or even ignite.

Remove elements (see your Use and Care Guide) and clean both top surface and underside using a clean dry cloth. The underside, in particular, is a place where grease tends to hide. Do not clean with water or submerse in water.

Any grease or oils spilled inside the bowls should be cleaned up immediately to avoid a fire hazard.

Elements - cleaning in dishwasher

Do not place range elements into dishwasher to clean. It can damage the element.

Feet / Rollers - Adding rollers to pull out easier

If you want to add rollers to the range only use those suggested by the manufacturer. They screw into the feet holes and are secured into the base of the range by a nut and bolt. They are superior to the adjustable plastic types that simply sit under the feet. The less expensive plastic type can become brittle with age, resulting in them cracking and allow the range to fall and damage the floor.

Fuse - My new range only has one, why?

Older models ranges often had 7 or 8 fuses accessible via a fuse cover at the top or front of the console. Previously all elements, lights, and receptacles were fuses independently.

Now only the outlet or oven bulb is required to be fused. For this reason your new range may only have 1 or 2 fuses. Therefore major electrical problems with the range will trip the breakers in the electrical services panel.

Fuse blows - when using outlet

This is usually due to operating a high wattage appliance from outlet. Replace fuse and test by plugging night light into outlet. If fuse blows call for service. Do not replace with a larger amperage fuse. The outlet fuse will always be 15 amps. If unsure refer to fuse chart on fuse cover, or rear of range.

Fuse blows – As soon as I turn on

The electrical outlet on a range is meant for light electrical usage. Do not use to operate a high wattage appliance such as a toaster, electric fry pan, kettle, blender or microwave. It is meant for a low wattage item such as a can opener, electric knife, or small coffee maker.

Continued usage by high wattage items will blow the fuse or burnt out the outlet. It is provided as a convenience electrical outlet, and not meant for continuous use or to take the place of an electric wall outlet.

Fuse blows - every now and then

Fuses can become weak with time and fail. Replace using an identical fuse. But if they fail regularly then a service company must be contacted. If the reason for failure is not repaired it can lead to burnt wiring, further parts failure, or a fire hazard.

If they fail as soon as you screw them in, or look black, then contact a service company immediately.

Fuses - What size or colour should I use?

Most household fuses are either P fuses or D type fuses. The P means PLUG and the D means DELAY.

The basic glass top plug type fuse is used for all circuits within your range.

A delay type fuse is used in appliances such as a window air conditioner. It allows the appliance to start with momentarily high amperage, while still protecting the household circuitry.

A basic P type fuse is less expensive than a D fuse, so unless required, use the P fuse.

Fuse indicator worn - what fuse goes where

Ranges use paper fuse indicator charts (usually where the fuses are) to indicate what size fuse goes where. These indicator charts can become worn or lost with age. If unsure of fuse amperage remove it and look for a number stamped on the bottom. Or look for the colour inside of the fuse top. A 15 amp fuse is blue, 20 amp is brownish orange, 25 amp is red, and a 30 amp is green.

If no indicator chart remove fuses one at a time, check amperage, and replace with a fuse of the same amperage.

Generally there are two 30A fuses for the oven, two 20A fuses for the right elements, two 20A fuses for the left elements, and one 15A fuse for the outlet.

Fuse cover will not stay closed

If fuse cover will not stay closed it's usually because end caps on the ends of the console are broken. Call for service.

Glass top - cleaning

A glass top range should be cleaned every few days. The trick is to apply a light coating of the cleaner and then let it set until it goes milky. Once milky, wipe it off with a clean non-abrasive cloth.

Glass top - cleaned but still dirty or stained

For glass top ranges with heavy or burnt on spills add cleaner onto the spill and immediately scrape surface of glass using a razor-type knife. The cleaner is used wet because it is acting as a lubricant for the razor knife.

The cleaner can be spread over the spill area but do not allow it to go milky as per normal cleaning practice. Use a light forward and back motion with the razor knife. Use caution and do not allow blade to scrape surface. Apply more cleaner if necessary. Once spill has been removed clean whole surface again using regular (milky) cleaning method as described above.

See our consumer Info Articles section for further details.

Glass top - versus basic

Both glass (ceran) top ranges and basic element type ranges have their pros and cons.

Glass top

  • Visually pleasing
  • Fast heat (especially halogen)
  • Extras not available on basic
  • No bowls to clean
  • Glass top must be cleaned regularly
  • Higher purchase price
  • Higher repair costs

Basic element top

  • Visually bland
  • Limited options
  • No special cleaner required
  • Less cleaning
  • Lower purchase price
  • Lower repair costs

Glass top - which pots and pans to use

Most glass, ceramic, aluminum, or stainless steel pots and pans are an acceptable if they have a flat bottom. Flat bottom is necessary to transfer heat properly. Avoid any that have a curved or ridged bottom. The bottoms of your pots and pans should be cleaned regularly to remove any buildup of food particles or debris. Don't use cast iron, stoneware, or copper pot and pans because they can have a rough bottom that will scratch the glass surface.

Knobs are peeling, fading, or melting

This is usually due to steam hitting knobs during cooking. Use caution when using an uncovered or oversized pot. Steam may be directed towards the knobs. Too much steam may also affect the electrical switches.

Use a cover on steaming pots. Place the lid on pot so that any escaping steam is directed towards the front of range, away from knobs.

If your kitchen has a fan hood over the range use it whenever steam escaping from pots

Light - fluorescent light not working

The fluorescent light on a range provides very little illumination and is primarily cosmetic. They have been eliminated from most modern ranges.

If not working try replacing the starter. If ends of bulb appear black the bulb is probably defective.

Light (oven) not working

Verify that electricity is present by turning on other light or element indicator. If electricity connected then usually oven bulb is burnt. Disconnect range from electricity before attempting to replace. The bulb may be hidden behind a glass cover that must be removed to expose bulb. Once the bulb is visible, be sure to inspect to verify that bulb is a screw-in type that can be replaced. Burnt bulbs usually have a black or gray appearance. Use caution when removing. Use an oven mitt or towel to grasp bulb because it may be cracked or weakened and may break as you begin to unscrew. Remove bulb and replace with a recommended appliance bulb. Use a clean dry cloth to clean the light cover before reinstalling over the light bulb.

There may also be a fault with the oven light switch, door switch, or wiring. If oven light activated through clock you will probably require a service person to repair.

Never replace any oven light with a standard household light bulb. It will explode due to oven heat.

If it is not a screw-in type light bulb, then don't replace. Some models have special oven bulbs that are wired in permanently and will require a service person to replace.

Light (oven) bulb burns out repeatedly

If oven light burns out repeatedly may be a poor connection between the socket and bulb. Turn off electricity to range, remove light bulb from socket and look for a gray appearance on tip of bulb. If discoloured, lightly rub threaded end of light bulb with a fine sand paper to remove corrosion, then clean with a dry cloth, and reinstall.

Noises from console

It's normal for surface element switches will make a slight clicking sound whenever they are operating. When set at "low" the switches will click on and off about every minute. At "high" they will click on and off about every ten seconds. At full maximum the switches are on constantly and therefore may not make any clicking sounds.

Noises from oven

Oven may make a "boom" sound as it heats up to operating temperature. As the ovens internal temperature rises the rear of oven cavity may expand so quickly that it produces a sound like a bass drum. Usually stops once oven temperature has been reached.

Oven door – hinges squeak

If oven door hinges start to squeak apply a light coating of general purpose grease, or high temperature oil, to the hinge pivot areas. Do not over-lubricate because oven heat can cause hinge lubrication to melt and leak into range or onto floor.

Oven door - falling down

Hinges may be broken or weak. Both hinges should be replaced at same time because even if only one broken the other will be stretched or weakened. Use extreme caution around hinges and oven doors. The springs are very powerful and can snap shut with enough force to break a finger.

Oven cleaning - less frequent

A lot of oven clean up can be avoided by placing a small cookie sheet under some items while they are baking. Especially baking that has high sugar content such as pies. They tend to bubble over easily and cause spillage.

If a spill occurs clean with a sponge and light, non-odorous detergent as soon as oven cools down. This will prevent it being burnt and caramelized into the interior finish.

Oven temperature - not accurate

If oven temperature fluctuates during baking try the following. Test your oven temperature after the thermostat cycles three times (indicator light will go off three times). Test oven temperature right after light goes off. Test with an accurate thermometer placed in the centre of the oven. A variation of 25 degrees Fahrenheit from the thermostat setting is acceptable. If inaccuracy approaches 50 degrees Fahrenheit call for service.

Temperatures during broiling do not correspond to the thermostat dial markings. Broiling is a manual process. It is done by experience and sight.

Oven door - removal or reinstalling

Removing the oven door of a modern range is not recommended. Modern oven doors can be quite complex and consequently are very heavy.

To reinstall align the hinge arms with the arm receptacles in the body of the range When aligned, lift door slightly while pushing in bottom of door. Continue pushing until it seats fully into the range body. Close door slowly. If door is not level, or does not appear properly aligned, remove and try again. For doors of self-cleaning ranges use extra caution. They are very heavy and can slip from your grasp causing damage to door.

Oven door - top of door greasy after self-cleaning

Top edge of the oven door can become dirty, darkened, or greasy after self-cleaning. The grease from inside can be driven out through small openings in the gasket. This area of oven door may have to be cleaned by hand after the completion of a self-cleaning cycle.

Oven door - hot air leaking from around oven door

Some hot air escaping from the oven door during baking is normal. If excessive may be a worn gasket or misaligned door.

Oven cleaner - can I use in my manual cleaning oven

You can usually use liquid or spray oven cleaner inside a manual type oven. To be sure check your Use and Care Manual before using oven cleaner. Some interiors cannot deal with the harshness of the cleaner. If unsure use a plastic scouring pad and a light, non-odorous detergent.

Oven cleaner - can I use in self-cleaning oven

No, never use oven cleaning liquid or spray inside the oven of a self-cleaning range. The self-cleaning system can raise the interior temperature to the point whereby these chemicals can ignite during the automatic cleaning process and cause a fire hazard.

To clean small spills inside the range oven wipe off excess using a clean dry cloth, and then use a light, non-odorous detergent and a plastic cleaning pad. Never use standard oven cleaning sprays or pads.

Oven racks - can I leave inside while self-cleaning

Remove the racks from the oven before self-cleaning. Most are not meant to withstand the high temperatures associated with self-cleaning. Check your Use and Care Guide for manufacturers' suggestions.

Oven door glass broken

Replacement of oven door glass should only be done by a service company. Some doors can contain up to three sheets of glass. Some glass may be tempered and must be re-installed in a certain order to avoid it cracking again. Oven doors on self-cleaning ranges are particularly complex.

Self-cleaning - how long should I clean oven

The average self-cleaning takes about 2 to 4 hours. If it takes longer then perhaps your frequency of cleaning should be increased.

Be aware that the amount of electricity consumed during the self-cleaning process is equivalent to many days of normal cooking and can add to your electrical costs.

Self-cleaning - door stuck closed

Turn off the range breakers for 30 minutes. Turn back on and push cancel button. If older style with a handle in door, try to unlock door by turning handle. Turning off the power to the range will allow the clock to reset itself. If this does not work then contact a service company immediately for service.

Self-cleaning - still dirty after cleaning

Self-cleaning ovens are meant to remove surface debris, not spills or food debris. Spills should be cleaned immediately after oven cools down and not allowed to build up. When left too long debris can become burnt into the interior finish and the self-cleaning system cannot remove them.

To clean spills, wipe off excess, and then use a light, non-odorous detergent and a plastic cleaning pad. Never use standard oven cleaning sprays or pads.

Self-cleaning - not removing stains in gasket area

Certain areas of a self-cleaning oven do not get hot enough to remove debris and grease buildup. These include the throat of the oven (area where gasket touches) and the top and outer edges of the oven door.

Scratches to exterior finish

The scratches to exterior painted finish can generally be lessened by the application of appliance touch-up paint. Use caution. Not all finishes will accept touch up paint. Some surfaces may require a type of matching enamel paint while other require a type of porcelain paint. If unsure see your Use and Care Guide or contact appliance manufacturer.

When using any type of touch up paint the trick is to use an almost dry applicator brush. Dip applicator into paint, remove and wipe applicator until almost dry. Then apply paint with a light dabbing motion, rather than a painting motion. Allow paint to dry few minutes and apply more. Continue until scratches covered.

Timed outlet - what for

The timed outlet on a range can be used to start and stop small appliances, such as coffee maker, at a specific time of day. In that way you can have fresh coffee ready for you when you wake up.

Do not use to operate a high wattage appliance such as a toaster, electric fry pan, kettle, blender or microwave. It is meant for a low wattage item such as a can opener, electric knife, small coffee maker, or a night light.

Utensil drawer sticks or squeaks

If drawer uses glides remove and apply light lubricant (such as petroleum jelly) to the drawer support glides.

If drawer uses rollers remove and apply few drops of general purpose oil to centre of rollers.

If drawer uses ball bearing rollers do not lubricate.

Wire hanging down inside oven

This is probably the oven sensor bulb. The mounting bracket that holds it to the inside of the oven has broken, allowing the bulb to hang down. Do not attempt to cut or remove. If cut, the oven temperature will become erratic and burn food.

M G Appliance Services


2413 Junction Ave

Ottawa, ON K1V 8G8




Opening Hours

Monday – Friday: 8:30 AM – 5:00 PM
Saturday & Sunday: CLOSED

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