A few years ago I went to the home of a very elderly
lady having refrigerator problems. She directed me to an old Frigidaire refrigerator that was not cooling properly.
I quickly diagnosed it and advised her that the parts required
obsolete. Curious about its history I questioned her further and discovered it was 52 years old. I thought to myself,
amazing ... a 52 year
She asked that I suggest a replacement. I named a few manufacturers, including Frigidaire.
She said, "Oh no, I'll never buy another
one of these".
I replied, "Well, if you've had
other problems I understand your concern. How many other repairs have you had on
"This is the first one, but if they
can't make them better than this, I'll never buy another damned
She then asked if I would check her 'good refrigerator' in the
basement. Good refrigerator? Totally intrigued, I went
down into the basement. To my amazement I found an ancient General Electric
refrigerator from the 1930's. I just stood and looked at it while
shaking my head in disbelief. It was chugging along, humming loudly, and
I waited a few
minutes, went back upstairs and told her, "It seems to be running
She said, "It's 65 years old and
I've never had
a problem with it... now that's a company that knows how to make
things that last".
All I could do was nod in agreement while
trying not to laugh. I
thanked her for calling our company and left without charging. I felt the
entertainment I had received had been compensation enough.