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About Us

Company Profile

MG Services StaffAt  M G Appliance Repair Services we provide excellence in service  throughout a rangeMG Services staff of appliance brands. We are the Factory Authorized Service agent for  Electrolux, Frigidaire, Gallery, Gibson, General Freezer, Arctic Air, Danby, Haier, Icon, Heartland, Crosley, Kelvinator, SmartChoice, Tappan, and  White-Westinghouse.  As their Ottawa area  representative we provide warranty coverage for their products.

Our office personnel strive to meet your needs while assisting our factory trained in-home service  technicians to accomplish their tasks. Our team will take the time necessary to correctly diagnose your appliance problem, and then repair it quickly and efficiently with as little disruption as possible. While doing this we use the best in parts and products, thereby ensuring that every job is guaranteed to last. 

Starting as a small family owned business we have built it into one of the most recognized service companies in the Ottawa area. One that is proud to say we are now in our 4th generation as a service provider. Throughout our 45 years in business we have endeavoured to offer the best possible service at an reasonable price.  A quality of service that allows our customers to have confidence in our ability to resolve their appliance problems. As our motto says, 'We Take the Gamble out of Appliance Repair'.

 

Company History

Our founder was Mel Grummett.  He entered the refrigeration trade in 1938 starting as an apprentice and  quickly worked his way up to tradesman level.  Having been raised during The Depression he had a determination to succeed at whatever job he undertook.  As he often stated, "lack of food, or sleeping four to a bed, is a great incentive to work hard at whatever you do".

With the outbreak of the Second World War he joined the Royal Canadian Air Force in defense of his country.   Due to his inherent technical and leadership skills he became an instructor of aircraft instrumentation mechanics. He was particularly proud to have taught the first groups of Canadian women trained in this type of work. Some of his adventures included shepherding large groups of misbehaving airmen across the country by train; capturing a mysterious Japanese incendiary balloon bomb after pursuing it on foot for hours across British Columbia farmlands; or seeing the ill effects produced by 50 caliber machine gun bullets as they careened across a crowded airbase. His stories could enthrall listeners as they ranged from the humorous to the dangerous, and yet he had the ability to make even the most serious of them have a funny ending or moral.

At the wars conclusion he was asked by the R.C.A.F. to remain in the military and become a permanent member.  He declined and returned to his family in Ottawa, Ontario and restarted his refrigeration career.  Over the next decade he worked for Ottawa's then-largest refrigeration company as a tradesman, lead serviceman, and service department head. He was a founding member of the Ottawa chapter of the Refrigeration Service Engineers Society (RSES) of Canada, and one of the first persons in Ontario to obtain a Refrigeration and Air Conditioning Mechanics license.

As post war manufacturing switched back to civilian production the household refrigerator and appliance  markets began to expand. Recognizing this trend he began repairing domestic equipment in the 1940's and 50's. This led to him opening his own refrigeration repair company which eventually specialized in domestic refrigeration and appliances. 

Later in his career he was asked by the Government of Ontario to be a test subject for the new Appliance Repair Technician examinations. They wished to use his knowledge to test the validity of the questions. He completed all the examinations with a perfect score. His consultations with government officials resulted in the examination questions being made more pertinent to the upcoming generation of appliance service technicians.

He was renowned for his sense of fun, fair play, and unlimited humorous recollections that endeared him to both customers and competitors. Throughout his fifty plus years as a service provider he was especially known for his free and open exchange of information and willingness to help other technicians solve difficult technical problems. He believed that only by helping one another could the overall service knowledge of the trade be increased. We, the following generations of appliance technicians wish to acknowledge his influence and thank him for stressing the importance of technical education, and the necessity of striving for excellence within the appliance repair trade.

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