Home ] Info Articles ] FAQ ] Services ] Model Serial ] Stain Removal ] Recycle ] [ About Us ] Contact ] 

  About Us

 

Company Profile

MG Services StaffAt  M G Appliance Services we provide excellence in service to a wide rangeMG Services staff of appliance types and brands. We are the Factory Authorized Service agent for Arctic Air, Crosley, Danby, Electrolux, Frigidaire, Gallery, Gibson, General, Haier, Icon, Heartland,  Kelvinator, SmartChoice, Tappan, and  White-Westinghouse.  As their Ottawa area  representative we provide warranty coverage for their products.

Our office personnel strive to meet your needs while assisting our factory trained in-home service  technicians to accomplish their tasks. Our team will take the time necessary to correctly diagnose your appliance problem, and then repair it quickly and efficiently with as little disruption as possible. While doing this we use the best in parts and products, thereby ensuring that every job is guaranteed to last. 

Starting as a small family owned business we have built it into one of the most recognized service companies in the Ottawa area. One that is proud to say we are now in our 4th generation as a service provider. Throughout our 45 years in business we have endeavored to offer the best possible service at a reasonable price.  A quality of service that allows our customers to have confidence in our ability to resolve their appliance problems. As our motto says, 'We Take the Gamble out of Appliance Repair'.

 

Company History

Our founder was Mel Grummett.  He entered the refrigeration trade in 1938 starting as an apprentice and  quickly worked his way up to tradesman level.  Having been raised during the depression he had a determination to succeed at whatever job he undertook.  As he often stated, "lack of food, or sleeping four to a bed, is a great incentive to work hard at whatever you do".

With the outbreak of the Second World War he joined the Royal Canadian Air Force. Due to his inherent technical and leadership skills he became an instructor of aircraft instrumentation mechanics. He was particularly proud to have taught the first groups of Canadian women trained in this type of work. Some of his military adventures included: shepherding large groups of misbehaving airmen across the country via train; many hair-raising rides in bombers to test new instruments; pursing and capturing a mysterious Japanese incendiary balloon bomb in British Columbia; and seeing the devastating effects produced by 30 caliber machine gun bullets as they careened across a crowded airbase. His wartime adventures could enthrall listeners for hours, making even the most serious stories have a funny ending or moral.

At the wars conclusion he was asked by the R.C.A.F. to remain in the military as a permanent member.  He declined their offer and returned to his family in Ottawa, Ontario. He restarted his refrigeration career and over the next decade worked for Ottawa's largest refrigeration company as a tradesman, lead serviceman, and service department manager. 

When post war manufacturing switched back to civilian production the household refrigerator and appliance  markets expanded. Recognizing this trend he began repairing domestic equipment in the 1940's and 50's, eventually starting his own repair and sales company. One which later specialized in domestic refrigeration and appliances. 

He was a founding member of the Ottawa chapter of the Refrigeration Service Engineers Society (RSES) of Canada, and one of the first persons in Ontario to obtain a Refrigeration and Air Conditioning Mechanics license. Later he was asked to be the test subject for the new Appliance Repair Technician examinations -- thereby testing the validity of the questions. He completed all the examinations with a perfect score. His consultations with government officials resulted in the questions being made more pertinent to service technicians.

During his fifty plus years as a service provider he saw major changes in the appliance industry. Having started as simple electrical devices they had become extremely complex, thereby requiring an appliance technicians knowledge base to be extensive. He took every opportunity to learn about any new products and pass on the information to others. Renowned for his sense of fun, fair play, and humorous recollections, plus a willingness to help other technicians solve technical problems he believed that by helping others the overall service knowledge of the trade could be increased. 

We, the following generations of appliance technicians, wish to acknowledge his influence and thank him for stressing the importance of education, and the necessity of continuing to strive for excellence within the Appliance Repair trade.

top of page